Earlier we have delivered the current situation of the unofficial taxi services provided by the individuals in Ulaanbaatar city with the article How much does it cost from Zaisan to Chinggis Khaan Hotel? MNT 5,500 or MNT 10,000?
It is not a secret that even the services of the official taxi services provided by the entities in Ulaanbaatar city leave the residents to wish for good. There are many complaints directed to the official taxi services such as waiting time is too long, sometimes drivers take other customers and the unreliable taximeter.
While there are negative aspects with every service industry, there are opportunities to better and develop and one of such efforts is the mobile phone app developer UBCab company. We have met with the director A.Naranbayar.
The company has worked on the UBCab application for a year in order to improve the accessibility to reliable and quality taxi services in Ulaanbaatar city. In the scope of this work the company has successfully incorporated with the Mongolian Taxi Service Association and Public Transportation Authorities to develop the amendments to the taxi service standards and got it approved.
Amendments to the Taxi Service Standards enables the use of the taxi services based on the technological advancements officially in Mongolia.
-What were the incentives to develop the UBCab application?
-Ulaanbaatar has become a metropolitan with the population of over 1 million. According to the report of the Public Transportation Authority of last year 5000 taxis are needed in Ulaanbaatar city alone, while currently there are 17 taxi service entities with about 600 taxis in service.
This explains why there are many individuals running for taxis with their own cars. With this much difference taxi service may become extinct in Ulaanbaatar.
Our aim is to improve taxi services provided in Ulaanbaatar city to a quality level and make it one of the reliable public transportation means which delivers satisfactory services for the residents.
Any city development is assessed by its public transportation accessibility. In this regard, we are happy to cooperate with taxi service entities to build a friendly Ulaanbaatar.
-Has the app automated all the processes starting from the taxi calling?
-Current taxi call center involves a lot of human resources and it creates hassle for the clients to go through all those calls and processes. The process includes driver, operator and call center. Client already bears costs even before getting into a taxi.
UBCab app allows to shortcut those processes and save time for the clients. This is not the 'new wheel' at all. This kind of system is already in use in other countries.
Over 60 percent of the Ulaanbaatar residents have smart phones and access to 3G and they are forced to pay MNT 500 to call to the taxi call center just to hear the answer 'There is no taxi available in your area.'
UBCab app automated the process from calling the taxi and getting to the desired destination.
-UBCab app allows us to save time and money. What are the other benefits of using the app?
-The App is available for free for Android and iPhone users. It is easy to call for a taxi just by few clicks and the client doesn't have to listen to the call center operator dealing with its taxi drivers as the app will send the information to the closest drivers available to the location of the client. The app regulates the drivers nearby by sending the request for taxi in an orderly manner starting from the closest driver.
For drivers it enables to connect directly with the client skipping the call center. USers of the app barely pay MNT 10 to call for taxi through the use of wi-fi or 3G.
As for the taxi companies the app gives the opportunity to save costs for short wave connection equipment and fees associated with use of those on top of saving costs for the call center operations. With the app companies can focus only on improving their service quality.
With the app, users can be assured if the driver is coming as the map will show the exact location of the taxi approved the order, which makes it easier for the client to see when the taxi will at doors.
As the client gets into the taxi the app will give out a code to confirm the order. This will eliminate the practices when the taxi driver takes other clients, while the taxi service standard dictates the waiting period to be 5 minutes. So the order is confirmed and ensures that the client gets into the right taxi.
With the current taximeters clients are not sure if the charge for the trip is precise. With the app users can track their trip through the GPS on the map, which will show how many kilometers the trip was. At the end of the trip the app will show the details and exactly how much the customer needs to pay for the trip made. Moreover, the app has the evaluation feature which allows the clients to evaluate the driver and taxi services.
-Does this feature help the taxi company be more responsible?
-Feedback system by the client allows the taxi companies to improve their service standards. Moreover the data will help to gather information on traffic jams and locations of most orders, reveal which driver is being nice to the clients.
On top of that all the information of the trips made through the use of the app will be sent to the email registered at the system with the initial log in. This will help to improve the quality of the taxi services as the system is very transparent both to clients and the companies using it.
-How many taxi companies have incorporated their operations with the UBCab app?
-5 taxi companies with 100 cars are using our app. Our main requirement is that cars to be official taxi service registered ones. Until recently we have been trying out the app and the trial was very successful and we have improved the lacking parts of the service as well.
-How many clients have been involved during the trial period?
-Currently over 13 thousand users have downloaded the UBCab App and over 100 thousand orders were received, of which 30 percent were fulfilled. Mongolian Taxi Service Association, Fair Competition and Consumer Rights Authority and Public Transportation Authority all have agreed that public transportation entities should be smart system. There are many attempts to introduce different apps which are used in other countries. Our distinction will be the quality and reliability through the use of official taxi services.
During the experiment over 90 percent of the total orders were done through the UBCab app while the rest 10 percent was done through taxi call centers such as 19001616 and 70101616. This trend reveals that UB residents prefer to use smart systems.
Earlier we have delivered the current situation of the unofficial taxi services provided by the individuals in Ulaanbaatar city with the article How much does it cost from Zaisan to Chinggis Khaan Hotel? MNT 5,500 or MNT 10,000?
It is not a secret that even the services of the official taxi services provided by the entities in Ulaanbaatar city leave the residents to wish for good. There are many complaints directed to the official taxi services such as waiting time is too long, sometimes drivers take other customers and the unreliable taximeter.
While there are negative aspects with every service industry, there are opportunities to better and develop and one of such efforts is the mobile phone app developer UBCab company. We have met with the director A.Naranbayar.
The company has worked on the UBCab application for a year in order to improve the accessibility to reliable and quality taxi services in Ulaanbaatar city. In the scope of this work the company has successfully incorporated with the Mongolian Taxi Service Association and Public Transportation Authorities to develop the amendments to the taxi service standards and got it approved.
Amendments to the Taxi Service Standards enables the use of the taxi services based on the technological advancements officially in Mongolia.
-What were the incentives to develop the UBCab application?
-Ulaanbaatar has become a metropolitan with the population of over 1 million. According to the report of the Public Transportation Authority of last year 5000 taxis are needed in Ulaanbaatar city alone, while currently there are 17 taxi service entities with about 600 taxis in service.
This explains why there are many individuals running for taxis with their own cars. With this much difference taxi service may become extinct in Ulaanbaatar.
Our aim is to improve taxi services provided in Ulaanbaatar city to a quality level and make it one of the reliable public transportation means which delivers satisfactory services for the residents.
Any city development is assessed by its public transportation accessibility. In this regard, we are happy to cooperate with taxi service entities to build a friendly Ulaanbaatar.
-Has the app automated all the processes starting from the taxi calling?
-Current taxi call center involves a lot of human resources and it creates hassle for the clients to go through all those calls and processes. The process includes driver, operator and call center. Client already bears costs even before getting into a taxi.
UBCab app allows to shortcut those processes and save time for the clients. This is not the 'new wheel' at all. This kind of system is already in use in other countries.
Over 60 percent of the Ulaanbaatar residents have smart phones and access to 3G and they are forced to pay MNT 500 to call to the taxi call center just to hear the answer 'There is no taxi available in your area.'
UBCab app automated the process from calling the taxi and getting to the desired destination.
-UBCab app allows us to save time and money. What are the other benefits of using the app?
-The App is available for free for Android and iPhone users. It is easy to call for a taxi just by few clicks and the client doesn't have to listen to the call center operator dealing with its taxi drivers as the app will send the information to the closest drivers available to the location of the client. The app regulates the drivers nearby by sending the request for taxi in an orderly manner starting from the closest driver.
For drivers it enables to connect directly with the client skipping the call center. USers of the app barely pay MNT 10 to call for taxi through the use of wi-fi or 3G.
As for the taxi companies the app gives the opportunity to save costs for short wave connection equipment and fees associated with use of those on top of saving costs for the call center operations. With the app companies can focus only on improving their service quality.
With the app, users can be assured if the driver is coming as the map will show the exact location of the taxi approved the order, which makes it easier for the client to see when the taxi will at doors.
As the client gets into the taxi the app will give out a code to confirm the order. This will eliminate the practices when the taxi driver takes other clients, while the taxi service standard dictates the waiting period to be 5 minutes. So the order is confirmed and ensures that the client gets into the right taxi.
With the current taximeters clients are not sure if the charge for the trip is precise. With the app users can track their trip through the GPS on the map, which will show how many kilometers the trip was. At the end of the trip the app will show the details and exactly how much the customer needs to pay for the trip made. Moreover, the app has the evaluation feature which allows the clients to evaluate the driver and taxi services.
-Does this feature help the taxi company be more responsible?
-Feedback system by the client allows the taxi companies to improve their service standards. Moreover the data will help to gather information on traffic jams and locations of most orders, reveal which driver is being nice to the clients.
On top of that all the information of the trips made through the use of the app will be sent to the email registered at the system with the initial log in. This will help to improve the quality of the taxi services as the system is very transparent both to clients and the companies using it.
-How many taxi companies have incorporated their operations with the UBCab app?
-5 taxi companies with 100 cars are using our app. Our main requirement is that cars to be official taxi service registered ones. Until recently we have been trying out the app and the trial was very successful and we have improved the lacking parts of the service as well.
-How many clients have been involved during the trial period?
-Currently over 13 thousand users have downloaded the UBCab App and over 100 thousand orders were received, of which 30 percent were fulfilled. Mongolian Taxi Service Association, Fair Competition and Consumer Rights Authority and Public Transportation Authority all have agreed that public transportation entities should be smart system. There are many attempts to introduce different apps which are used in other countries. Our distinction will be the quality and reliability through the use of official taxi services.
During the experiment over 90 percent of the total orders were done through the UBCab app while the rest 10 percent was done through taxi call centers such as 19001616 and 70101616. This trend reveals that UB residents prefer to use smart systems.