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Over 60% of citizens dissatisfied with public services

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E.Oyun-Erdene
2025-08-07
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Over 60% of citizens dissatisfied with public services

The Government of Mongolia has decided to publicly disclose the performance reports and evaluations of full-time civil servants for 2024 and the first half of 2025.

All government members, heads of agencies, and direct budget managers at all levels of state administrative organizations in the provinces and the capital city have been instructed to publish these reports on their respective organization’s websites by August 20, 2025. The Secretariat of the Parliament and its subordinate organizations have been given the same advisory.

S.Byambatsogt, Minister of Mongolia and Head of the Cabinet Secretariat, has been tasked with monitoring the implementation of this measure and taking steps to improve the fairness and objectivity of civil servant performance evaluations.

According to data submitted by 11 ministries and 16 agencies regarding evaluations and incentive systems for the first halves of 2024 and 2025, the average civil servant performance rating stands at 98.7%. Most civil servants receive ratings of “Excellent – A” or “Satisfactory – B.” However, despite these high scores, over 60% of citizens remain dissatisfied with public services.

D.Munkh-Erdene, First Deputy Chairman of the Public Administration Department, said,“State institutions and civil servant performance will now be assessed more objectively through external evaluations and public oversight, which will improve efficiency. We believe this approach will enhance the quality of public services, boost public trust, and increase accountability in governance.”

The Government of Mongolia has decided to publicly disclose the performance reports and evaluations of full-time civil servants for 2024 and the first half of 2025.

All government members, heads of agencies, and direct budget managers at all levels of state administrative organizations in the provinces and the capital city have been instructed to publish these reports on their respective organization’s websites by August 20, 2025. The Secretariat of the Parliament and its subordinate organizations have been given the same advisory.

S.Byambatsogt, Minister of Mongolia and Head of the Cabinet Secretariat, has been tasked with monitoring the implementation of this measure and taking steps to improve the fairness and objectivity of civil servant performance evaluations.

According to data submitted by 11 ministries and 16 agencies regarding evaluations and incentive systems for the first halves of 2024 and 2025, the average civil servant performance rating stands at 98.7%. Most civil servants receive ratings of “Excellent – A” or “Satisfactory – B.” However, despite these high scores, over 60% of citizens remain dissatisfied with public services.

D.Munkh-Erdene, First Deputy Chairman of the Public Administration Department, said,“State institutions and civil servant performance will now be assessed more objectively through external evaluations and public oversight, which will improve efficiency. We believe this approach will enhance the quality of public services, boost public trust, and increase accountability in governance.”

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E.Oyun-Erdene
Category
Politics
Published
2025-08-07


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